On the brink of collapse due to a lack of clarity and loss of trust, a top leadership team at one of the world’s leading pharmaceutical companies used an EQ intervention to transform team dynamics and fuel unprecedented growth and performance.

Overview

Situation: At one of the world’s leading pharmaceutical companies, a Key Accounts Team was on the verge of collapse due to a lack of clarity about its mission, loss of trust and low morale.

Solution: In collaboration with Dynamic Learning, a Six Seconds preferred Partner, the team implemented a six-month learning and coaching intervention.

Results: Following the intervention, team emotional intelligence scores increase by 8.9% and simultaneously experienced double-digit financial growth, high performance evaluations and multiple promotions.

Situation

At one of the world’s leading pharmaceutical companies, a Key Accounts Team had been established to act as a central point of contact for key internal and external decision makers. However, a lack of clarity on the team’s purpose and direction led to an unfavourable perception of the KAT throughout the company. Consequently, the lack of acknowledgement and recognition from the rest of the company impacted the team’s quality of work and led to a loss of trust, confidence and morale. The team’s new leader, Dr. Ernest Makram, knew that in order to transform the team’s performance and productivity, he had to address key underlying elements – the human elements – that drive performance and productivity.