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Leveraging Emotional Intelligence for Performance at Shell Asia

Seeking a competitive advantage in the highly technical oil and gas industry, Shell built a blended emotional intelligence program to maximize their leaders’ potential and increase team collaboration

Overview

Situation: In an increasingly complex business context, Shell identified collaboration as a strategic resource – and emotional intelligence as the key to unlocking collaboration.

Solution: In collaboration with Six Seconds, Shell Asia built a customized program to introduce emotional intelligence (EQ) to their organization and test the effectiveness of emotional intelligence skills for improving teamwork.

Results: Participants described the course as “the best course I ever attended” and one that provided “useful tools for my daily work” and “helped me identify what matters most.”

“This is the best course I ever attended, very interesting and useful tools for my daily work.”

– Khairul Affeni, Logistics Supervisor

Situation

Shell is a global group of energy and petrochemical companies with over 92,000 employees, headquartered in the Hague, Netherlands. The leadership team at Shell Brunei identified collaboration as a strategic asset for the company, and decided to customize a blended emotional intelligence program to leverage its leaders’ potential for working with and through people.

Solution

Shell Brunei and Six Seconds customized a program, EQ for Effective Relationships and Teamwork, that combined assessments, training and emotional intelligence coaching. The first phase consisted of individuals taking the SEI, the world’s leading emotional intelligence assessment, and receiving a personalized Leadership Development Report. The second phase consisted of small group training, which focused on practical tools and techniques to build effective relationships and strong teams. Finally, the final phase focused on implementation, with leaders receiving one-on-one emotional intelligence coaching to assist with efficacy.

Results

The project was highly successful. Senior leaders in the original pilot extended the program throughout the region.

“This is the best course I ever attended, very interesting and useful tools for my daily work.”

Khairul Affeni B. HJ Abdul Malek

Logistics Supervisor, Shell

“The workshop really helped to identify what matters most.”

Hjh. Zaiton Hj. Mohd Daud

Learning Adviser, BAPSLH

“I will greatly appreciate this course all my life.”

Norlela Ibrahim

Senior Technical Assistant, Shell

Products & Services Delivered

EQ Skills

Six Seconds’ Emotional Intelligence Assessment (SEI) is a validated psychometric tool for measuring emotional intelligence, used with over 250k people worldwide.