Home > Emotional Intelligence in Business > Case Studies > Sunndays
Restaurant Sunndays
Restaurant Sunndays in Valkenburg, Netherlands sought to optimize its guest experience by investing in its employees’ emotional intelligence skills
Overview
Situation: Restaurant Sunndays in Valkenburg, Netherlands needed to take its customer experience to the next level and increase the rate of customer return.
Solution: Six Seconds’ partner, Bluegg, worked with the owners to develop a custom training for emotional intelligence in hospitality.
Results: A dramatic improvement in the culture at Restaurant Sunndays, highlighted by increased guest satisfaction and a 25% increase in the rate of customer return.
“We are now consistently providing an experience that exceeds the expectations of our guests, which has led to a customer return increase of 25%!”
Situation
Restaurant Sunndays is located in the Centre of Valkenburg, Netherlands, at the foot of a historic castle. Owners Dagman and Ellen wanted to optimize the guest experience by investing in hospitality training for its staff. They believed that by increasing awareness of and skills with emotions, with reading and responding to people, they could build teamwork and improve the guest experience.
Solution
Bluegg, consultants certified in Six Seconds’ tools, worked with Restaurant Sunndays to customize a training program to meet its specific needs. Bluegg combined its expertise in emotional intelligence, hospitality, body language and team building to create the program. They utilized Six Seconds’ Brain Profiles and Team Dashboard to help team members gain insights into themselves and their colleagues.
Results
LOYALTY INCREASED
Percentage of return customers increased by 25%.
%
GUEST SATISFACTION INCREASED
Guest reviews improved on Facebook and TripAdvisor.
%
BOTTOM LINE RESULTS
In the same year, Sunndays increased revenue by 25%.
%
Products & Services Delivered
Group EQ Summary
Dashboard – A Dashboard is the perfect tool to gain insight into team dynamics, strengths and challenges in an actionable format. Read more about the Brain Profiles and group Dashboard.
Brain Profiles
Six Seconds’ Brain Profiles distill the power of an advanced emotional intelligence assessment tool into one page for compelling, quick, meaningful insight. Read more about Brain Profiles.
Coaching
Coaching – Six Seconds’ coaching methodology blends neuroscience with the International Coach Federation competencies supercharged with the power of EQ. Read more about Six Seconds’ Coaching
Download Full Case Study
See More Cases
Transforming Climate for Sales at UCB
Equip managers with EQ skills to change a team’s climate, and ultimately, the client experience.
Creating a Culture of Safety at Specialty Chemical Plant
A multi-year intervention in an American chemical manufacturing plant led to a 91% improvement in employee engagement, which was correlated with a 167% increase in production quality and an 83% decrease in reportable safety incidents.
Improving Management, Engagement & Performance at Amadori
This three-year case study at Amadori shows the link between EQ, managerial effectiveness, and plant performance.
Revealing an Epidemic of Adolescent Disengagement
Study across 20 middle schools shows the need for social emotional learning interventions, per research paper at AERA.
Empowering Women Leaders with Emotional Intelligence
Does emotional intelligence matter for women leaders? New case study shows why and how.
Taking Social Emotional Learning Outdoor with Dragonfly
They trek the Himalaya, study mangroves in Malaysia, and build schools in Bali. They are students at Dragonfly’s outdoor education program and they are doing more than having adventures; they are learning social and emotional skills that will last a lifetime.