EQ Business

Leveraging Six Seconds’ unique insight to the people-side of performance, articles in this section support leaders to increase organizational effectiveness and create enduring value for all stakeholders.

Hyundai Sets the Pace with Innovative Training

To reach their strategic objectives, Hyundai’s manufacturing team in Turkey identified a key need: Agility requires managers to build their creativity. To build those capabilities, here’s how Hayatın Ritmi, Six Seconds’ Partner in Turkey, is working with the company to leverage the emotional intelligence Brain Talents to set a context for innovation.

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Not just SMART goals, setting CLEAR goals for success

Have you been making lists each day but not making progress? Most goals are missing and essential component: emotional intelligence. Power up your goal setting with EQ. By adding the CLEAR method for setting goals to your SMART goals routine, you’ll boost your effectiveness. With CLEAR methodology you can use emotional intelligence in goal setting […]

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Qatar Airways: Removing the Stress of Travel

Emotional intelligence training for employees reduces stress at Qatar Airways, Six Seconds Preferred Partner We spoke with Kevin Herft, Manager Cabin Services Training, about the value of emotional intelligence for creating the world-class customer experience that is the hallmark of Qatar Airways. Why is there a need for EQ in Qatar Airways? Qatar Airways is […]

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Case: EQ Team in Big Pharma

In one of the world’s leading pharmaceutical companies, a Key Accounts team on the verge of collapse implements a six-month emotional intelligence program; EQ scores increase by 8.9% correlated with double-digit financial growth, high performance evaluations and multiple promotions.

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EQ Stories: Coaching a Career Change

EQ Stories are profiles of people whose lives have been helped by emotional intelligence and Six Seconds’ coaching model. This story is from Six Seconds’ Marilynn Jorgensen, Master Coach/ICF Trainer. Why is emotional intelligence coaching so powerful?  “Bill” is a senior leader who needed EQ: ” I was moving up in my career and yet […]

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Assessing Trust

Want more clarity about how much you trust someone? Try these 3 techniques for assessing trust in a relationship.

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Case: Safety & Quality in Chemical Manufacturing

A multi-year intervention in an American chemical manufacturing plant led to a 91% improvement in employee engagement which was correlated with a 167% increase in production quality and an 83% decrease in reportable safety incidents.   The project focused moving away from a “safety program” and replacing that with a “culture of safety” based on a […]

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Case: Stress, EQ, and Performance in Healthcare

by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance.  This study finds that in […]

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Where Do You Want The Ball To Go?

I’ve noticed something intriguing – if you have no idea what result you want, you’re unlikely to get it. My skills at pool/billiards are terrible, but I still can plan ahead and think about how I’m going to whack the cue ball to get a particular result. Isn’t this true of all of our interactions? If we decide “where we want the ball to go” in our meetings, conversations, interactions… then it’s much more probably we can make that happen.

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